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Synopsis
The role of the Sales Support Assistant is focused on three main areas: Contacting prospective and existing customers to sell Etihad Cargos products and services in line with the commercial strategy to generate quality revenue Providing analytical/administrative support to Sales Executives Supporting customers as per defined commercial strategy, process and policy Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
Accountabilities
Conduct outbound sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors, recording all pertinent information using Salesforce according to established policies and procedures
Support the onboarding of new customers in line with established policies and procedures
Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures
Meet defined sales KPIs/SLAs
In support of Sales Executives collect, review and record sales, customer, market and competitor data and insights according to established policies
Receive, record and issues sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms and Conditions Gather, review and update customers information to ensure the accuracy of master data in defined Etihad systems
Enter order and sales in the companys system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency.
Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions
Education & Experience
Educated to diploma level (full time in accountancy or commerce) .4 years experience in general accounting activities and two years of airline industry experience .Multicultural experience in dealing with people at all levels, including senior internal and external customers.
Accountabilities :Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms and Conditions
Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
To learn more, visit etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent and contact ethicscomplianceetihad.ae
